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AudioCodes User Manual Archives

AudioCodes Ltd. is a manufacturer of advanced communications software, products, and a variety of productivity solutions. Its headquarters and R&D facilities are based in Israel, with international branches across the globe. The services provided by the company enable organizations and services providers to not only build but also operate all-IP voice networks for unified communications, hosted enterprise services, and contact centers. The organization was founded in 1993 by Shabtai Adlersberg and Leon Bialik and became the first to introduce a Quad Voice-over-IP IC Processor for H.323 applications in 1996. This innovation launched its global success. As a result, the firm started providing high-quality voice-over packet (VoP) chips before diversifying to VoIP communication blades. By 1999, the company was regarded as the largest provider of VoIP communications boards. Most of AudioCodes’s sales are conducted via global channel networks, partners, and system integrators. In 2021, AudioCodes announced the acquisition of Callverso, a conversational AI solutions provider. Most of its technology is used by major healthcare, utility, and other service providers in Israel. In this regard, the solutions are used to automate complex business tasks like the scheduling of medical appointments as well as bill payments. Additionally, the acquisition allowed AudioCodes to add Callverso’s conversational AI capabilities to its innovative contact center solutions and Live CX services that provide high-quality voice connectivity. The software gives work-from-home solutions, as well as contextual click-to-call and voice integration with chatbots. AudioCodes is listed on the NASDAQ stock exchange and the Tel Aviv Stock Exchange with the trading symbol AUDC.

With such a rich history, it’s no wonder the company has so many products out there, from new to used. Finding the right documentation can be difficult, especially in the English language. This is the reason why we opened up a section dedicated to AudioCodes User Manuals, where you can view or download each PDF.

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